Shipping & Delivery
WHAT FORMS OF PAYMENT CAN I USE?
For Malaysia orders, we accept all major credit and debit cards, FPX (direct-banking), GrabPay, all form of eWallet (TnG, Boost, MAE, ShopeePay).
For international orders, we accept all major credit and debit cards via iPay88 payment gateway. The final transaction will be charged in Ringgit Malaysia based on the latest currency exchange rates.
*Happy2U does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
I HAVE A PROMOTIONAL CODE OR GIFT CARD CODE. HOW DO I APPLY?
Once at checkout, enter the gift card or discount code in the upper right corner and click "apply".
HOW MANY DAY TAKE FOR SHIPPING?
In order to deliver on our promise of ensuring prompt delivery of your order, we guarantee to process order within 1-3 working days. Usually courier company will takes about 1-3 working days (Malaysia) and 2-5 working days (other countries) to deliver.
**Shipping rates will be based on the dimensional weight of the shipment when the dimensional weight (volumetric standard) exceeds the actual weight. Product weight shown in website are based on the total actual weight or the total dimensional weight, whichever is greater.
***Calculation formula: (Length x Width x Height in cm)/ 6000 = Volumetric Weight in kg.
SHIPPING RATES - WEST MALAYSIA
Enjoy special rate RM6 on all orders deliver to West Malaysia. Get free shipping when you purchase RM100 and above (*Free Shipping is not applicable for payment made using store credit). Promotion items DO NOT entitled for free shipping. Our delivery partner in West Malaysia are NinjaVan, JnT and POSLAJU.
SHIPPING RATES - EAST MALAYSIA
Enjoy Special Rate RM15.00 for first 0.50kg to Sabah, Labuan & Sarawak. Get FREE SHIPPING when you make a purchase of RM150 and above. Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in East Malaysia is POSLAJU.
SHIPPING RATES - BRUNEI
Enjoy Special Rate RM65.00 for 1st kg on all orders deliver to Brunei, subsequent 0.50kg will be charged at the rate of RM15.00. For example, your order is 1.50kg, shipping rates will be charged is RM65.00 + RM15.00 = RM80.00.
For every purchase that weight 2.51kg above, enjoy 50% deduction of your shipment cost. Our delivery partners in Brunei is JnT. We will need your ID number for custom clearance purposes (we will email you shall the ID number is needed by the Brunei's custom).
SHIPPING RATES - SINGAPORE
Enjoy Special Rate RM25.00 for 1st kg on all orders deliver to Singapore, subsequent 0.50kg will be charged at the rate of RM3.00. For example, your order is 1.50kg, shipping rates will be charged is RM25.00 + RM3.00 = RM28.00.
Get FREE SHIPPING when you make a purchase of RM200 and above. Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in Singapore is NinjaVan.
SHIPPING RATES - PHILIPPINES
Enjoy Special Rate RM65.00 for 1st kg on all orders deliver to Philippines, subsequent 0.50kg will be charged at the rate of RM15.00. For example, your order is 1.01kg, shipping rates will be charged is RM65.00 + RM15.00 = RM80.00. Our delivery partners in Philippines is J&T Express.
We will need your ID number for custom clearance purposes (we will email you shall the ID number is needed by the Philippines's custom).
SHIPPING RATES - INTERNATIONAL
International shipping fee will be calculated automatically when you check out your cart.
Our delivery partner for International order (except Singapore and Brunei) is DHL Express. Transit time may vary depending on the country.
SHIPPING RATES - INDONESIA
1. How Many Days I Can Receive My Parcel?
After payment is made, we will ship out within 1-3 business days. It will takes about 3-5 business days for courier to deliver to your location depending on the speed of custom clearance.
2. What Courier Service You Are Using?
We are using Janio Express to ship Indonesia's order from Malaysia.
3. Where Can I Trace My Order?
Tracking number will be sent to your registered email address or mobile phone number once your order successfully ship out. You may trace here.
4. How Much Is The Shipping Fee?
Shipping fee is vary depending on the provinces.
- For the 1st kg (1 pair of shoe), shipping fee is RM45 (RP 158.600*) to Jabodetabek,
- RM51 (RP 179.800*) to Java,
- RM75 (RP 264.400*) to other provinces.
The actual shipping fee will be shown during check out.
*Currency as 20/4/21.
FREE RETURN FOR WEST MALAYSIA
Simple return without any reasons within 14 days! Free return only applicable to order within West Malaysia.
More information about 14 Days Free Return.
More information about Exchange Policy.
EASY RETURN FOR EAST MALAYSIA & INTERNATIONAL CUSTOMERS
East Malaysia and International customers are eligible to return within 14 Days where the return shipping fee will be borne by the customer.
More information about Exchange Policy.
HOW DO I REQUEST A RETURN?
Initiate a return here.
Enter your order number and email. You will proceed by clicking through the prompts. Once completed, you will be receiving an email that states if your return request is accepted, together with steps to return.
Please note returns must be requested and ship back to us within 14 working days upon receiving the orders.
WHEN WILL I RECEIVE CREDIT REFUND?
Once your return has arrived our warehouse, we will credit the paid amount for the item (not including any forms of discount) to your store credit after QC by our team. Usually the process will takes about 7 working days.