Shipping and Delivery

OUR SHIPPING AND DELIVERY PROMISE

HOW MANY DAY TAKE FOR SHIPPING?
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process order within 1-2 working days. Usually courier company will takes about 1-3 working days (Malaysia) and 2-5 working days (other countries) to deliver.

 

**Shipping rates will be based on the dimensional weight of the shipment when the dimensional weight (volumetric standard) exceeds the actual weight. Product weight shown in website are based on the total actual weight or the total dimensional weight, whichever is greater.

 

***Calculation formula: (Length x Width x Height in cm)/ 6000 = Volumetric Weight in kg.
Shipping Rates to West Malaysia
Enjoy special rate RM6 on all orders deliver to West Malaysia. Get free shipping when you purchase RM100 and above (*Free Shipping is not applicable for payment made using store credit). Promotion items DO NOT entitled for free shipping. Our delivery partner in West Malaysia are NinjaVan, JnT and POSLAJU.
SHIPPING RATES- EAST MALAYSIA
Enjoy Special Rate RM12.50 for first 0.50kg when you ship your item to Sabah, Labuan & Sarawak. Get FREE SHIPPING when you make a purchase of RM150 and above. Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in East Malaysia is POSLAJU.
SHIPPING RATES- BRUNEI
Enjoy Special Rate RM65.00 for 1st kg on all orders deliver to Brunei, subsequent 0.50kg will be charged at the rate of RM15.00. For example, your order is 1.50kg, shipping rates will be charged is RM65.00 + RM15.00 = RM80.00.

For every purchase that weight 2.51kg above, enjoy 50% deduction of your shipment cost. Our delivery partners in Brunei is JnT.

SHIPPING RATES- SINGAPORE
Enjoy Special Rate RM25.00 for 1st kg on all orders deliver to Singapore, subsequent 0.50kg will be charged at the rate of RM3.00. For example, your order is 1.50kg, shipping rates will be charged is RM25.00 + RM3.00 = RM28.00.

Get FREE SHIPPING when you make a purchase of RM200 and above. Free Shipping is not applicable for payment made using store credit and promotion items DO NOT entitled for Free Shipping. Our delivery partners in Singapore is NinjaVan.

SHIPPING RATES- INTERNATIONAL
International shipping fee will be calculated automatically when you check out your cart.

 

Our delivery partner for International order (except Singapore and Brunei) is DHL Express. Transit time may vary depending on the country.
SHIPPING RATES- INDONESIA
1. How Many Days I Can Receive My Parcel?

After payment is made, we will ship out within 1-3 business days. It will takes about 3-5 business days for courier to deliver to your location depending on the speed of custom clearance.

2. What Courier Service You Are Using?
We are using Janio Express to ship Indonesia's order from Malaysia.

3. Where Can I Trace My Order?
Tracking number will be sent to your registered email address or mobile phone number once your order successfully ship out. You may trace here.

4. How Much Is The Shipping Fee?
Shipping fee is vary depending on the provinces.

- For the 1st kg (1 pair of shoe), shipping fee is RM45 (RP 158.600*) to Jabodetabek,

- RM51 (RP 179.800*) to Java,

- RM75 (RP 264.400*) to other provinces.

The actual shipping fee will be shown during check out.

*Currency as 20/4/21.

7 DAYS FREE RETURN

WE OFFER FREE RETURN FOR WEST MALAYSIA
Simple return without any reasons within 7 days! Free return only applicable to order within West Malaysia. However, East Malaysia and International customers are still eligible to return within 7 Days where the return shipping fee will be borne by the customer.

 

More information about 7 Days Free Return.

More information about Exchange Policy.

INDONESIA SHIPPING NOTICE

How many pairs in one order can be ship?
Due to the restriction from international logistic, we can only handle max 2 pairs of shoes in single shipment.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit card from VISA & MASTER via iPay88 payment gateway. The final transaction will be charged in Ringgit Malaysia based on the latest currency exchange rates.

 

Happy2U does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
HOW MUCH IS THE DUTY & TAXES?
For items such as slippers and sandals (which are not fully covered), Happy2U will cover fully for the duty & taxes imposed. However, for shoes that are fully covered such as pumps, estimated 30% of import duty from your invoice will be charged by Indonesia's custom.

 

We suggest Indonesia customer only purchase shoes that's not fully covered.

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