Indonesia Shipping Notice

Shipping & Delivery

How many days I can receive my parcel?

After payment is made, we will ship out within 1-3 business days. It will takes about 3-5 business days for courier to deliver to your location depending on the speed of custom clearance.

WHAT COURIER SERVICE YOU ARE USING?

We are using Janio Express to ship Indonesia's order from Malaysia.

Where can I trace my order?

Tracking number will be sent to your registered email address or mobile phone number once your order successfully ship out. You may trace here.

HOW MUCH IS THE SHIPPING FEE?

Shipping fee is vary depending on the provinces. For the 1st kg (1 pair of shoe), shipping fee is RM45 (RP 158.600*) to Jabodetabek, RM51 (RP 179.800*) to Java, RM75 (RP 264.400*) to other provinces.

The actual shipping fee will be shown during check out.

*currency as 20/4/21.

Max 2 pairs in an order

Due to the restriction from international logistic, we can only handle max 2 pairs of shoes in single shipment.

Payment

What payment methods do you accept?

We accept credit card from VISA & MASTER via iPay88 payment gateway.

Happy2U does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

CURRENCY

The final transaction will be charged in Ringgit Malaysia based on the latest currency exchange rates.

Duty & Taxes

HOW MUCH IS THE DUTY & TAXES?

For items such as slippers and sandals (which are not fully covered), Happy2U will cover fully for the duty & taxes imposed. However, for shoes that are fully covered such as pumps, estimated 30% of import duty from your invoice will be charged by Indonesia's custom.

We suggest Indonesia customer only purchase shoes that's not fully covered.

Return

RETURN POLICY

We do have 7 Days Return Policy, please refer to here.

How to return an item?

The warranty is valid for 7 days after customer received parcel. To request an exchange, please submit Return & Exchange. We will only approve your submission if your order still covered under Return & Exchange Policy. Please note that the returns will be made at your own cost including the custom duties & taxes.

What are you looking for?

Loiel Cross Pointed Heels

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