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Shipping & Returns
Returns Policy
Happy2U provides you 7 Days Exchange that allows you to exchange without any reasons within 7 days after you received. Fore more information, kindly refer to Exchange Policy.
Shipping
Usually we will take about 1-2 working days to ship out your order. Once order is shipped, you will receive an email or sms regarding your order tracking number.
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i. RETURN VIA COLLECTCO
1. Click here to request your Return & Exchange
2. Print and stick the CollectCo label on your parcel.
3. Drop off the parcel at any CollectCo location. View the locations here.
ii. RETURN VIA SELF-DROP OFF
1. Click here to request your Return & Exchange
2. Drop off the parcel at any courier service center.
iii. RETURN & EXCHANGE FAQS
1. You can, within 7 days of receiving an item ordered from the Happy2U, return any item(s) that you are not completely happy with (except clearance item ).
2. Unless it is our mistake for sending wrong item to you or received damage products, otherwise all costs on shipping will bear by customer.
3. To avoid the warranty being abused, all refund is not in cash form but in exchange other products.
Each piece of our online merchandise items will be scanned through our hand for quality inspection, and the quality marked on cards. However, quality standards are very subjective; minor stain/ spots, glue stain, off-line, lint problem are not summed up as quality issues. If you would still want to return, all additional postage cost will be borne by the customer.
5.
| Reasons | Exchange | Postage borne by | Refund |
| Out of Stock | Yes | N/A | Yes |
| Defective item | Yes | Happy2u | No, replace with same shoes & size |
| Personal reason (eg: size not fit, minor stain/ spots and other) | Yes | Customer | No |
| Defective item had been informed to customer before sending out (customer agreed with the discount offered on small defective) | Yes | Customer | No |
6. Return policy is valid for 7 days after customer received parcel. Customer is required to return back to us within 7 days.
7. Please ensure the item is not used and please retain the original packing and quality card. Any stains, scratches or damages caused by carelessness will not be accepted.
8. Happy2U reserves the right to deny a refund or exchange if the item(s) does not meet the Return Policy requirements above.
i. PEMULANGAN VIA COLLECTCO
1. Klik sini untuk membuat permintaan pemulangan dan penukaran.
2. Cetak dan tampalkan label CollectCo pada bungkusan anda.
3. Drop off bungkusan anda di mana mana lokasi CollectCo berhampiran. Lihat lokasi here.
ii. PEMULANGAN VIA SELF-DROP OFF
1.Klik sini untuk membuat permintaan pemulangan dan penukaran.
2. Drop off bungkusan anda di mana mana cawangan kurier berhampiran.
iii. PEMULANGAN & PENUKARAN FAQS
5.
| Alasan/Sebab | Pemulangan | Kos pos ditanggung oleh | Bayaran balik |
| Kehabisan Stok | Ya | T/B | Ya |
| Kerosakan produk | Ya | Happy2u | Tidak, gantian hanya dibuat berdasarkan produk belian yang sama (design, size & warna) |
| Alasan peribadi (Contoh: saiz tidak padan, kotoran kecil/ tanda dan lain lain) | Ya | Pelanggan | Tidak |
| Kerosakan item yang telah diberitahu sebelum membuat penghantaran produk (pelanggan bersetuju dengan jumlah diskaun yang diberikan) | Ya | Pelanggan | Tidak |
6. Produk belian sah selama 7 hari selepas anda menerima bungkusan. Pelanggan dikehendaki untuk membuat pemulangan semula kepada kami dalam masa 7 hari
7. Sila pastikan produk yang diterima adalah di dalam keadaan baik tanpa sebarang kesan kerosakan atau kesan pemakaian produk. Sebarang kerosakan disebabkan kecuaian sendiri tidak akan diterima.
8. Happy2U berhak untuk tidak menerima sebarang penukaran produk atau gantian bayaran balik produk jika produk tidak memenuhi syarat polisi pemulangan dan penukaran seperti yang dinyatakan di atas.