FREE SHIPPING on order above RM80

FAQ

Delivery

Your items are ready stock?

Yes we offer ready stock item.

How many days I can receive my parcel?

Normally you may receive within 2-3 working days

Where can I check my tracking number?

Tracking number will be sent to your registered email address or mobile phone number once your order successfully ship out

What do I do if there's a problem with my order?

Our customer service are more than happy to help you. Email us at info@happy2u.my or contact us at 016-9523287.

Payment

The price shown in website is retail or wholesale?

Retail price, you may contact our customer service at 016-9523287 for any wholesale or dropship inquiries.

What payment methods do you accept?

We accept Online banking which is a service provided by iPay88 and Manual Cash Deposit

My payment successfully made by IPAY88 but I couldn't see it in my order history. How do I proceed ?

Kindly contact us immediately via email, call, whatsapp or live chat and send email from IPAY88 to us, we'll assist your for next steps. We'd ask for your kind assistance not to bank in/transfer the amount again to our bank account manually as we need to double confirm your previous payment status.

SHIPPING

How much for shipping fee for WM?

If your order is below RM80, a shipping fee will be applicable to you which is RM6 for West Malaysia

How much for shipping fee to EM?

Shipping fee for Sabah and Sarawak is RM12.50 for first 0.50kg.

How to get free shipping?

An order (one entire shopping cart) exceeding RM80 will make you eligible for free shipping in West Malaysia

Return

I've received an incorrect item in my order

We are terribly sorry about that! Don’t worry kindly direct request your Return and Exchange http://returns.happy2u.my/ with photo attachment. Sit back and relax, our friendly customer service will contact you.

How to return an item?

The warranty is valid for 7 days after customer received parcel. To request an exchange, please submit “RETURN & EXCHANGE” request at http://returns.happy2u.my/ We will only approve your submission if your order still covered under Return & Exchange Policy

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Stella Square Mid Heels

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