FAQ

Delivery

Your items are ready stock?

Yes we offer ready stock item.

How many days I can receive my parcel?

Normally you may receive within 2-3 working days

Where can I check my tracking number?

Tracking number will be sent to your registered email address or mobile phone number once your order successfully ship out

What do I do if there's a problem with my order?

Our customer service are more than happy to help you. Email us at info@happy2u.my or contact us at 016-9523287.

Payment

The price shown in website is retail or wholesale?

Retail price, you may contact our customer service at 016-9523287 for any wholesale or dropship inquiries.

What payment methods do you accept?

We accept Online banking which is a service provided by iPay88 and Billplz, GrabPay.

My payment successfully made by IPAY88 but I couldn't see it in my order history. How do I proceed ?

Kindly contact us immediately via email, call, whatsapp or live chat and send email from IPAY88 to us, we'll assist your for next steps. We'd ask for your kind assistance not to bank in/transfer the amount again to our bank account manually as we need to double confirm your previous payment status.

Shipping

How much for shipping fee for WM?

If your order is below RM80, a shipping fee will be applicable to you which is RM6 for West Malaysia

How much for shipping fee to EM?

Shipping fee for Sabah and Sarawak is RM12.50 for first 0.50kg.

How to get free shipping?

An order (one entire shopping cart) exceeding RM80 will make you eligible for free shipping in West Malaysia

Return

I've received an incorrect item in my order

We are terribly sorry about that! Don’t worry kindly direct request your Return and Exchange with photo attachment. Sit back and relax, our friendly customer service will contact you.

How to return an item?

The warranty is valid for 7 days after customer received parcel. To request an exchange, please submit “RETURN & EXCHANGE” request at http://returns.happy2u.my/ We will only approve your submission if your order still covered under Return & Exchange Policy

Terms and Conditions

Terms

At HAPPY2U, we are committed to making your shopping easy and fuss-free. Please read the following Terms and Conditions before making a purchase with us. Please ensure that you have acknowledged, understood and have agreed to abide and adhere to the following terms and conditions and our privacy policy.

Making a Purchase

At HAPPY2U we are not able to cancel, amend order that have been successfully paid for. Please ensure that item, colour, size, quantity and address are correct before making full payment.

We post all orders made before 12pm, Monday - Friday on the same day via PosLaju (West Malaysia).

Once the Shipping Confirmation is emailed to you, your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with our third party postal service providers and we will make reasonable effort to assist in compensation claims (if any). For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.

Exchanges / Returns

All returns must be returned in UNWORN, UNWASHED, UNALTERED condition for store credit only. All returns must be posted within 7 days of receiving your order. You may request your return in our Return Order pages.

All items returned (including faulty items) without abiding by the above terms (1. & 2.) will not be accepted. Sale items cannot be returned. Please note that there may be a variance in the colour of the item due to computer screen settings and studio lighting. HAPPY2U portrays all items as accurately as possible. Returns due to colour variances will not be accepted.

All returns will be processed by the Returns Department, up to 3 working days from the date we receive the parcel. HAPPY2U is not liable for items purchased from a third party merchant.

Usage of the Site

HAPPY2U may feature pictures, articles, information, digital images, text, data, games, surveys, contests, promotions, advertising, logos, trademarks and other forms of content*** we deem will be of interest to our customers or visitors. This content can be viewed, transferred, shared and stored by our customers and guest. However, the ownership of this content belongs to HAPPY2U only and by downloading or storing of this content does not render the customer or visitor the rights nor ownership to it.

Content extracted from HAPPY2U, https://www.happy2u.my/, https://www.facebook.com/happy2uMY/, https://www.instagram.com/happy2umy and published or shared on any platforms MUST BE credited. HAPPY APPAREL Sdn. Bhd. (1357172-M), reserves the rights to pursue legal action against unauthorized usage of any of this contents.

***Collectively, content composite one or more of the following - text, data, music, sound, graphics, images, pictures, photographs, videos, software or other forms later created or not known at this time. HAPPY APPAREL Sdn. Bhd. (1357172-M), reserves the right to make amendments to any of the above Terms & Conditions.

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