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Exchange Policy

 

RETURN & EXCHANGE FAQS

 

1. You can, within 7 days of receiving an item ordered from the Happy2U, return any item(s) that you are not completely happy with (except clearance item), in exchange for a store credit.

2. Once we received your return application, an confirmation email will be sent to you within 1-2 working days together with the return guideline.

3. West Malaysia order would have 1 free return where order from East Malaysia, shipping costs are borne by the customer unless the received item is defective or incorrect.

4. For International returns/ exchanges, shipping costs are borne by the customer and we are not liable until item reaches our warehouse. For customs purposes, kindly declare the items as returns/defect. Our customer service team will assist you during the entire return/ exchanges process.

All taxes, duties and customs fees are the responsibility of the customers. These charges vary widely from country to country hence we are unable to advise what the cost would be.

5. Each piece of our online merchandise item will be scanned through our hand for quality inspection, and the quality marked on cards. However, quality standards are very subjective; minor stain/ spots, glue stain, off-line, lint problem are not summed up as quality issues. 

6. Once your return/ exchange has arrived our warehouse, store credit will be credited into your account within 3 working days if there is no issue with the return/ exchange.

7. Please ensure the item is not used and please retain the original packing and any items that shipped together in the shipment. Any stains, scratches or damages caused by carelessness will not be accepted.

8. Happy2U reserves the right to deny a refund or exchange if the item(s) does not meet the Return Policy requirements above.

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